For all returns regarding garden hoses that are not defective,
Please submit a return request using our contact us form. InSideOut will provide a prepaid shipping label on all garden hoses within 14 days of purchase.
For returns that occur outside of our 14 day free return period:
The customer will be responsible for the return shipping charges. For a full refund, all returned hoses must be returned unused, undamaged, and in original selling condition. Hoses that are returned used, damaged, or not in their original selling condition will receive a partial refund.
For defective hoses that occur within 90 of purchase:
Please file a return request here. For all defective hoses, InSideOut requires a picture of the hose with the ends cut off to assure that the hose has been out of use. Once pictures are received, a full refund will be issued.
For all defective hoses that occurred outside of 90 days after delivery:
You must file a warranty claim. For all warranty claims, you will receive a a full refund in the form of a universal Visa gift card.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
*InSideOut reserves the right to deny any refund or partial refund if the stated requirements aren't met. If you have questions about our garden hose warranty & return policy, please contact us here.